Cancellation and Refund Policy

1)- Health check-up can be availed only on the date of appointment chosen by the patient, for rescheduling patient shall raise a prior request on call or email. You can call us at: 9100852007 or chat with us on our website, you can also drop email for any query regarding health checkup at healthcheck@medanta.org with your appointment ID (if available).

2)- Once patient starts with the billing at Medanta clinic, any request for refund shall not be granted.

3)- Health check-up is nontransferable and can be availed by the person whose name is mentioned in the appointment letter under patient details only.

4)- The stated amount due for refund shall be processed within 7 business working days from the date of the cancellation, subject to all terms and conditions.

5)- Payments made using any form of payment will be refunded by NEFT within a maximum of 7 business days from date of cancellation.

6)- This policy is applicable to only new bookings of health checkup’s from Medanta health check website.

7)- The hospital shall not be responsible in case communication is not received by the customer due to incomplete address given by the individual.

8)- The above-mentioned cancellation process and refund processing time may vary under special circumstances (such as holidays, strikes, bank delays etc) and the organization cannot be held liable for the delay.

9)- In case of refund, 3% processing charges will be lieved on price which is to be refunded.